Privacy Policy

Effective Date: July 2026

Website: hotelrobonest.com

Property Name: Hotel Robo Nest (Mandi, Himachal Pradesh, India)

At Hotel Robo Nest, accessible from hotelrobonest.com, one of our main priorities is the privacy of our guests and website visitors. This Privacy Policy outlines the types of personal information collected, how it is used, stored, and protected, and your rights regarding your data.

1. Information We Collect

We collect personal information to provide seamless reservation, stay, and dining services.

• A. Personal Information Provided Directly by You

  • Contact Information: Name, email address, phone number, residential address.
  • Identification Details: Government-issued photo IDs (such as Aadhaar, Driving License, or Passport) required at check-in.
  • Booking & Stay Details: Room preferences, check-in/check-out dates, guest numbers, and special requests.
  • Payment Information: Credit/debit card numbers, UPI/digital wallet details, or billing transaction histories processed securely during room booking or dining payments.

• B. Information Collected Automatically

  When you visit hotelrobonest.com, our servers automatically record standard device and log data:

  • Device & Log Data: IP address, browser type, operating system, referring URLs, date/time stamps, and page navigation history.
  • Cookies & Tracking Technologies: Standard cookies used to maintain website session functionality, remember site preferences, and evaluate portal performance.

2. How We Use Your Information

We use the collected information for the following purposes:

• Reservation Fulfillment: Processing bookings, managing check-ins/check-outs, and confirming room or restaurant reservations.
• Customer Support: Responding to inquiries, booking modifications, or special request accommodations.
• Legal Compliance: Fulfilling government and police registration requirements (e.g., maintaining official guest registers as required by Indian hospitality laws).
• Service Enhancement: Improving portal usability, food/room service quality, and overall guest experience.
• Promotional Communications: Sending booking updates, special offers, or promotional messages (you may opt out at any time).

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We share information only under the following circumstances:

• Service Providers: Trusted third-party vendors (such as payment gateways, booking engine providers, and IT hosts) who assist in running our portal and business services.
• Legal & Regulatory Obligations: Statutory authorities, law enforcement agencies, or government bodies when legally mandated.
• Safety & Fraud Prevention: To protect the rights, property, and safety of Hotel Robo Nest, our guests, and staff.

4. Cookies Policy

Cookies are small text files stored on your device when visiting hotelrobonest.com.

• Essential Cookies: Necessary for core website navigation and booking functions.
• Analytical Cookies: Help us analyze visitor traffic and site interaction patterns.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may impact certain functionality on our website.

5. Data Security

We implement reasonable technical and organizational security measures (including secure network protocols and restricted access controls) to safeguard your personal information against unauthorized access, alteration, or disclosure.

6. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, complete reservations, comply with regulatory requirements (such as tax and hospitality guest record retention laws), and resolve disputes.

7. Your Rights

Depending on applicable privacy regulations, you have the right to:

• Access & Request Copies: Ask for a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Opt-Out: Unsubscribe from promotional email newsletters or communications at any time.

8. Third-Party Links

Our portal may contain links to external third-party booking partners or social platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies.

9. Updates to This Policy

We reserve the right to update or modify this Privacy Policy as operational or legal regulations evolve. Any updates will be posted directly on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

• Website: hotelrobonest.com
• Location: Hotel Robo Nest, Behna Tikar Road , Mandi, Himachal Pradesh - 175021, India